Try some of the instant messaging tools.
I Google chat from either iGoogle or Googlemail as well as the instant messaging service attached to Facebook fairly often depending on who I find online.
What did you like about them?
You can see who from your 'friends' or chat list is online instantly and can chat while online doing other things. I have chatted to a friend while email her or writing her a letter....maybe all three at the same time.
How would they be useful in a library?
I've already seen libraries use something like this as a way of conducting a reference enquiry online. On Facebook or from a library blog I can see it useful if a 'friend' or reader what's to clarify information they've read on your site. An example of this would be enquirying about an event happening at the library or even making a booking.
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